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Legal framework and account protection

When you open an account with nusantara88 link, your deposit and withdrawal history, personal data, and account activity are protected under our operational policies.

Payment verification on all depositsData retention and access policiesAccount security and login control
nusantara88 link Legal framework and account protection
CONTACT CHANNELS

How to reach our policy and account team

Our support team is available to answer questions about how your data is used, how to update your account details, or how to understand any transaction on your statement. Reach us through live chat, email, or WhatsApp — all are open during business hours in the Indonesia region. For withdrawal disputes or payment verification issues, reply to your email receipt within seven days.

Team online

Live Chat Support

Open the chat window in the lobby to speak with an agent about account policies, data requests, or withdrawal verification. Available 24/7 through the nusantara88 link platform.

Email Support

Send account policy questions or data-access requests to our support email. We respond within 24 hours on business days. Include your account ID and the specific detail you want to clarify.

WhatsApp

Message us via WhatsApp for quick responses on account security, payment method changes, or verification delays. Available during business hours in Bandung and across Indonesia.

ACCOUNT SECURITY

Data handling, cookies, and account control

We protect your account through login verification, encrypted password storage, and secure payment gateways.

Login Verification

Your account requires an email and password. We recommend changing your password every 90 days and enabling any extra verification…

Cookie Policy

We use cookies to maintain your session and store your deposit-method preference. These expire when you log out.

Payment Data Encryption

All DANA, OVO, GoPay and QRIS transactions are encrypted before they leave your device.

Withdrawal Verification

Every withdrawal is checked against your account history and verified with the payment rail before processing.

Data Retention

We keep your account data for as long as your account is open, plus two years after closure for payment-rail…

Request Account Changes

To update your phone number, email, or payment method, go to Account Settings or contact live chat with ID verification.

Questions about your legal rights and account

Below are the questions we hear most often about how we handle your account, your data, and your payment history.

Yes. Contact our support team via live chat or email with your account ID and we'll send you a complete record of your personal information, deposit history, withdrawal requests, and login dates within seven business days where local law permits.

Log into your account and select 'Close Account' in Account Settings. We'll email you a confirmation. Your remaining wallet balance will be paid out to your registered payment method within 5–7 business days.

We retain payment records (DANA, OVO, GoPay, QRIS transaction IDs, amounts, dates) for two years after your account closes to handle disputes and comply with payment-rail rules where local law permits.

Contact live chat or email support immediately with your account ID. We'll freeze your account and review recent transactions. Change your password and enable any extra login verification we offer in your account settings.

Yes. Go to Account Settings and choose 'Update Contact Details,' or contact live chat with ID verification. Changes take effect within 24 hours and will be used for all future withdrawals and notifications.

Yes. Every deposit via DANA, OVO, GoPay or QRIS, and every withdrawal, is logged on your account statement with the date, amount, method, and status. You can view this in the 'Transactions' section anytime.

Email us within seven days of the transaction with your account ID and we'll investigate. We'll cross-check the withdrawal against your device login history and contact the payment rail to reverse it where local law permits.